Bauerfeind Canada ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (www.bauerfeindsports.ca), interact with our services, or communicate with us.
By using our website, you agree to the terms outlined in this Privacy Policy. If you have any questions, contact us at info@bauerfeindsports.ca
1. Information We Collect
We collect different types of personal information depending on how you interact with our website and services. This may include:
1.1 Information You Provide Directly
- Personal Details: Name, email address, phone number, shipping/billing address
- Account Information: Login credentials, order history, preferences
- Payment Information: Credit/debit card details (processed securely via third-party payment providers)
- Customer Support Information: Communications, inquiries, or feedback sent to our team
1.2 Information Collected Automatically
- Device & Browsing Data: IP address, browser type, operating system, referring URL, pages visited, time spent on pages
- Cookies & Tracking Technologies: Used to enhance user experience, remember preferences, and analyze website traffic (see Section 5: Cookies & Tracking Technologies)
1.3 Information from Third Parties
We may receive personal data from:
- Service providers (e.g., payment processors, analytics providers)
- Social media platforms (if you engage with our content)
- Advertising partners to improve targeted marketing
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: Process orders, deliver products, and manage customer accounts
- To Improve User Experience: Personalize content, enhance website functionality, and optimize our offerings
- For Customer Support: Address inquiries, process refunds, and assist with order-related issues
- For Marketing & Promotions: Send newsletters, special offers, and product recommendations (you can opt out anytime)
- To Enhance Security: Prevent fraud, detect security threats, and comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal data. However, we may share it with:
- Service Providers & Business Partners: Payment processors, shipping carriers, IT support, and marketing agencies that assist us in delivering our services
- Legal & Regulatory Authorities: When required by law, court orders, or legal processes
- Affiliates & Subsidiaries: Within Bauerfeind Canada’s group of companies for operational and business purposes
Third parties we engage are contractually obligated to protect your data and use it solely for the purposes we specify.
4. How We Protect Your Information
We implement robust security measures, including:
- Encryption: Secure Socket Layer (SSL) technology to encrypt sensitive data during transmission
- Restricted Access: Limited access to personal data, granted only to authorized personnel
- Secure Storage: Industry-standard security measures to prevent unauthorized access, alteration, or disclosure
While we take strong security measures, no method of data transmission over the internet is 100% secure. We encourage users to take precautions, such as using strong passwords and avoiding sharing sensitive details via email.
5. Cookies & Tracking Technologies
We use cookies to:
- Enhance website functionality and remember user preferences
- Improve shopping experience (e.g., keeping items in your cart)
- Analyze website traffic and user behavior for optimization
You can manage cookies via your browser settings. Disabling cookies may impact certain features of our website.
Third-Party Cookies: We may work with external service providers (e.g., Google Analytics) that use cookies for performance tracking. These providers are bound by their respective privacy policies.
6. Your Privacy Rights & Choices
6.1 Managing Your Information
You have the right to:
✔ Request access to your personal data
✔ Correct or update inaccurate information
✔ Delete your data (subject to legal retention obligations)
✔ Opt out of marketing emails (unsubscribe via email settings)
To exercise your rights, contact info@bauerfeindsports.ca
6.2 Data Retention
We retain your personal data only as long as necessary for business, legal, and regulatory purposes. Once no longer needed, data is securely deleted or anonymized.
7. Third-Party Links & External Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest revision date at the bottom. Continued use of our website after updates indicates acceptance of the revised policy.
9. Contact Us
For any privacy-related questions or requests, reach out to us at:
📧 Email: info@bauerfeindsports.ca
📞 Phone: 1-866-237-7678
Your Consent
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Revised: 20-02-2025
